Frequently Asked Questions

FAQs


Why is this game fun?

It is a very interactive, hands-on game that you can play with other people. Instead of sitting in front of your TV or computer to play games, you are literally immersed in a total mind and body experience. Solving puzzles and locating clues together means great laughs with you teammates while you play. It is a fun activity for all ages, in any weather condition, for any occasion.

How much does it cost?

The cost is $29 per person to participate.

Are tickets refundable?

No. All sales are final. Please be aware that our rooms are live action events, so once your booking is confirmed, refunds or reschedules are not accepted.

I booked a room can I reschedule my reservation?

 If you need to reschedule in the event of an emergency, please give us a call. We will do our best to accommodate you. Minimum 48 hours notice required. 

Will my group be the only ones in the room?

Maybe. We will make an attempt to fill each room to capacity by placing separate groups of people together. If you would like your group to exclusively have a room, you have three choices: 1) Have enough people in your group to fill the room to capacity, 2) purchase the maximum capacity of the tickets available for a room, or 3) reserve your room with less than the maximum capacity and hope nobody else books for the same time.

Are there any age requirements?

No. However, we recommend a minimum age of 10 yrs. old. Children under 18 must have a parent or guardian sign the liability waiver for them. Please note: Guests under the age of 15 must have an adult participate in the room with them.

Are people under 21 years of age allowed in your lounge?

Those persons less than 21 years of age are allowed in our lounge any time EXCEPT Friday and Saturday nights after 9:00pm. At that time, no person younger than 21 years of age are only allowed on premises with a parent or guardian present.

What happens in an emergency?

While you are in a room, you are monitored by The Escape Room staff at all times. You will also be equipped with a walkie-talkie that will allow you to contact our staff should the need arise. In case of emergency, you will be promptly removed from a room.

After a game begins, can I exit a room and re-enter?

You may exit and return to a room at any time, but only in case of emergency or urgency. If you exit the room during your session, we will not stop the clock. Once the clock starts, it will not stop for any reason. We urge customers to use the restroom prior to their session to avoid having to interrupt their session. Should you wish to exit a room, simply contact our staff with your walkie-talkie and you will be promptly let out.

Do you provide pens and paper to write down clues, or should we bring our own?

We will provide you with pens and paper.

Can we stay in a room longer than 60 minutes?

No. Once your 60 minutes have expired, you must leave the room. There will be another group following immediately after you, so we need time to reset the room for the new group.

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